National Car Rental

Best rates! The location was easy to find. I made my reservation through my app and everything was ready when I got there. It was a quick in/out process and they even added my spouse at no charge. Great experience.

Me and my girlfriend rented a car for our road-trip to Banff national park. We had a great experience. The car was ready when we arrived and we even got a Free Upgrade to a SUV. Also, it is half the price of the airport National Car Rental and not very far by cab.

Would recommend!

Arrived at location about one hour earlier than I'd scheduled, and there were no cars available, so I was redirected to the another office just a few blocks down the same street.

At that location, there was only ONE vehicle available, considerably larger than the class I'd reserved. No big deal, but the overall experience left me realizing that there's not much flexibility when dealing with the downtown Calgary locations.

When I arrived at this location at approximately 10:40 am there was 1 person ahead of me in line. Despite this it took 40 minutes before I had my vehicle and then despite the fact I was confirmed for a full size car, was told all they had available that was clean was a van. Also told this was the only vehicle they had left at that time. When I enquired how long it would take to get a clean full size, I was told it would be another 1/2 hour. When I asked how long it would take to get a full size that was not clean, I was told it would still be 1/2 an hour. Hard to believe that these folks could not organize themselves better at 10:40 am on a Sunday, to ensure they had sufficient vehicles washed and ready to go. Find the management of this location on the weekends to be awful.

Excellent rental location, i come here often and have begun to recognize several of the associates. Always friendly and professional, as i assume is their corporate policy they always offer u an upgrade or the options during the process of checkout, but ive never felt pressured or tricked. Would certainly recommend this location for anyone who needs a rental. Plus if you are in a hurry thwy are usually very quick and on drop offs i can leave keys and go and they email the receipt if u like, great bonus when im tight on time

It was my first time using National at this location! I I usually pick up at airports with the Emerald club.
The guys at the front desk were amazing! Friendly and helpful and very knowledgeable about their product.
Great service! Hard to come by these days.
Even without Emerald Aisle, I received the car I chose online and was given my upgrade in size. I returned the car a day late with the key drop service and was happy to see I wasn’t ‘gouged’ for the price.
Well done, I will be back.

I really appreciated both guy that check me in and out. I needed a satellite radio to keep up with the college and pro football and the dude that checked me in took the extra effort to find me one. Then I dropped off the vehicle about 5 minutes after closing, but, the check out dude was real accommodating. It's always nice to get good customer service!!

Matt and his team are the best. Very kind and custom service oriented. Williams, Angelique and the other Matt always find solution for me. So happy to use this service for the last four years, even when the new locatio is far from my office. loyalty program is excellent

I tried to use Budget firestation for a couple of rentals, but the service was terrible and with not well cleaned vehicles.

Horrible Management & Customer Service: We had 'booked' for a full size Sedan to be picked up early in the morning at 6:30 am before the long weekend 3 weeks before the pick-up date. However, the day before when we called to confirm the pick-up and do the paperwork, they said the car is unavailable to pick up that early and that we can probably only pick it up at 9:30 am but that he'd need to confirm that as well. At this point, he asked us to be on hold on the call as there were other customers at the store (as if we aren't one), we waited on the call for 15 odd minutes to no avail and had to hang up to try again. Mr. Cameron and Richard tried their best to be as unhelpful as possible and told us they'd get us in touch with the assistant manager for quick resolution. As expected, we were again put on hold for 10 odd minutes after which we decided to hang up and choose another rental agency to book our car. If we could give a negative rating to this agency, we definitely would, because they do a bang-up job of being unhelpful and suck at all the elements of customer service and professionalism.

Great staff and great service at this location!
I work with them for many years, both business and pleasure. Easy to make reservation, easy to get the vehicle, always clean and well maintained. And best price! I like their friendly and smiling agents.
Special thanks to Anjali Kumar and Cameron Nicholson for the last excellent service!
Thank you for supporting my business!

I rented a SUV for the week and the staff at the location were friendly, accommodating and efficient. The vehicle given to me was also clean and brand new! They did everything right to deserve my business again in the future.

Worst Place to rent a car from. I rented a SUV from this location for 4 Days in Aug 2017 for BC. i went to the toll road in BC and paid the Toll online. upon returning the car i gave the receipt and told them that i have already paid the toll fees online. The guy on the Counter assured me that i wont be charged for the Toll but if i Do then i should call them to get the Money reimbursed. SO guess what! My CC got charged for the Toll (3 times of what i have already paid). I called the National in Calgary Downtown and Explained them that i was told that i will get my money reimbursed.
Now the lady over the phone told me that - " Its not us who charged your CC. Its the BC transportation. You have to Dispute with them"

*How can BC Transportation Charger my CC if they don't my CC info.
*When they reached out to guys about the toll . why you guys did't tell
them that its already paid.
* Why did you give my CC info to them.
* Why i was promised that i will be Reimbursed if my CC gets Charged.
* Whats the Point of paying the Toll Online in BC if you guys will charge on top.

You are guys are such a rip off. Will tell all my friends to never go at this location and going to cancel my membership.

Rented a Nissan Murano SUV in Calgary and drove it to Sea-Tac airport in Seattle for the return. The car operated perfectly for our entire 2-week trip. Checking the car out and in ran smoothly at both ends. The Calgary shop on 5th Ave let us keep our suitcases in their office while we grabbed a quick lunch which was much appreciated.