National Car Rental

8 times out of 10, National has risen above its competitors. Unfortunately this time, it results in a negative review. The one time I misplaced my receipt for a fuel top up, the CSA called me out on it. When I encouraged her to check the mileage and verify it was full, she declined and told me she would charge me a $10 refueling fee. I contested it and stated that I had never been asked before let alone challenged on it as an Emerald Member. I advised the inexperienced agent that if she charged me a bogus fee, I would use their competition the next time I was in the Grand Prairie, Alberta market. She did not care. I sent a follow up email asking for clarification and justification of the $10, and I received no response. I followed up a second time and again no response. Terrible service, and not what I expect from a national partner! Shame! Looks like its Budget next time in Grand Prairie!

Be careful with this guys. This shop is like thief. They force you sign everything in a second, then charge you whatever they want.
They request me to leave car in body shop and then charged $130 for filling 40 l of gas. They are like burglar.