National Car Rental

I actually haven't rented from National in 15 years - and my recent experience reminds me it was for a good reason. I've had to ask multiple times for them to email me a receipt (which as of this moment I still don't have), and absolutely no common sense on the refueling policy. Won't be using this branch or any other National again. Lesson learned. More than once. Kicking myself for not sticking with my instincts.

Do not rent from this location; I was not aware that National Tilden franchises operate and charge at their discretion; I am an Emerald Club member and travel all over Canada. Imagine my shock upon discovering this location charges for EVERY km! I will

Standard experience. Car was clean, staff were friendly. Open all day.

Due to extra mileage charges (.38 a km) the rental was going to cost me 3 times as much as renting from enterprise who gave me unlimited mileage and a 5% discount for being a national member. The employees were very nice and courteous and gave me great service by I returned the car after 5 hours because I could rent one next door from
Enterprise

Do not rent from here, bad customer service, extra charges for mileage, it would've been easier for the girl to tell me what wasn't wrong on the car than what the pre-existing damage was.
This is a franchisee not a corporate store so National doesn't really care they this branch is running their name into the ground.
Go to Enterprise right next door, they know how to deal with customers.

do not rent from here. extra fees for fuel even when you fill the car.

Terrible customer service, dirty vehicles (cannot see thru windshield - filthy on inside), promise replacement truck for mechanically faulty truck - no replacement truck at location/time promised, very unfriendly customer service rep.