Northstar Ford

Outstanding service!!! On a 42 day RV round trip from home in Tallahassee, FL experienced a "trailer brake module fault" while towing. Made an appt with Northstar. Got to Cochrane the night before and unable to extend visit at RV park. Explained our dilemma to service advisor. She snapped to, found the part in Calgary, had it in hand and installed in a few hours meanwhile providing me regular updates. I only wish our Ford dealer at home would react in this friendly, efficient and capable manner. All this for a tourist. Mega kudos to Northstar Cochrane service dept!!

After hearing good things about NorthStar Ford Cochrane, we decided to reach out to discuss purchasing an F-150 XLT for our business. Anthony Fennell was a pleasure to deal with. He was patient as we evaluated our different alternatives, and I never felt pressured at any point in the process.

Further, Anthony helped us source a vehicle that meshed well with our business' requirements while working within our capital spending budget. I would certainly recommend a trip out to Cochrane (we're based in Calgary) to work with Anthony and the team at NorthStar Ford Cochrane.

Honestly the friendliest dealership I've ever dealt with. They truly value your business. Our Salesman, Randy Braun is one of the easiest to talk to, as well as knowledgeable. They go the extra mile. I had no vehicle at the time, so they actually brought me out a truck to test drive. WOW They found the exact vehicle I wanted through they're extensive vehicle inventory. A+ all the way.

Excellent Service!
Big thanks to everyone in the service department. Had some pretty big repairs that were discovered recently and needed my truck for a ten day camping trip. Not only did they get my truck scheduled in early (at short notice), they completed the repairs a day early! I can get away for a worry free trip on time tomorrow!!
Thanks Kristen for the great advice in recommending the full inspection before my warranty expired, you have quite literally saved me thousands of dollars!
From the booking in with Kristen and the other chaps, the lady on reception, to the collection of my truck, the service and friendliness here has always been very professional and polite!

Thank You!

Thanks to Randy, for an excellent sales experience. And to Dave and Jodi for going above and beyond what I would expect from a car dealer. Super impressed with Northstar Ford Cochrane.
You have definitely earned a repeat customer. Looking forward to taking possession of my new F150.

I'm upset and speechless...about year ago I did have different experience - today I did bring my car for pre-paid service and I did state my extra concerns (qualifying under warranty)....:
- "no- we cannot do this - we need a whole day for this (@#$!)"- no option was offered to me - NOTHING! (no additional appointment, no shuttle, no car replacement etc.)
- "If we follow yours suggestion and they wrong - we charge you, no - we not going to checking for software update on your vehicle.... " #@$!
Why are you there?????!

Update: Thank you Mike for professional approach - today NorthStar Ford did everything - as asked! For this reason I did "upgraded" my opinion to "4" Stars!

They have great service! Everyone is uber friendly! The staff is very knowledgeable! No one there ever gives the impression that you are an inconvenience!

Never again!

Heard a commercial on Sportsnet 960 The Fan for an oil change with 150-point inspection plus tire rotation for $99 plus taxes. Called and made the appointment for the next day. Wife took it in...Was told: "we don't work on a lot of Mazda's, but should be ok. You will have to leave the car for the day." They offered to call her a cab, but she's have to pay for it... no courtesy shuttle. $99 price was confirmed with signature at drop off and when vehicle was picked-up they wanted to charge $169 because "did not know CX-5 took synthetic oil." Wife called, I explained to them I had been promised $99 by phone. They ended-up honoring it (I was not rude). Car started leaking oil. Took it in again. Was told they had overfilled the oil tank, excess oil dripping on cover plate, sent me on my way. Nothing to worry about! 2 days later... major leak! Huge puddle of oil in garage. Brought back next morning (Sat). Manager said service not in, bring it in next week? Couldn't, was risking major engine failure! Took to local mechanic. All had to be redone. Spent tons of $$$$ and wasted lots of time! No one

Anthony is a pretty cool guy. He sells lots of Ford's and doesn't afraid of anything.