Peoples Jewellers (Permanently Closed)

One of many jewelry stores in Marlborough Mall.

THE WORST CUSTOMER SERVICE EVER!!!!!! They have had my rings for four weeks; I dropped them off on November 10 and was told I would have them back within 10 business days, I received and email letting me know that it would not be ready until Dec 4 (far exceeding 10 business days). Dec 7 I still have not received my rings or any information on them, when I call to ask about them I never get a call back and all I hear is how it is someone else fault, when I ask to speak to a manager they are always "off" for the day. They have all the incorrect information on file for me (a phone number I never had and an address I have never lived at) and I have been telling them for 6 years to change it because none of it is correct and still they have not changed it! NEVER buy anything from them, they are liars and crooks!my wife she is very angry and upset, they got her rings to her today and they were sized wrong if they were even sized at all. We wouldn't really know as the girls who took her rings when she dropped them off never bothered to see what size she needed them sized up, they just threw the ring sizer at her and told her to find one that fit. When she asked how it should fit she was told that the one she had picked out was goo and took the sizer back. How the hell would they know if it was good if they didn't even look at what she had on. My wife and I will be writing a review anywhere we can to advise people on how horrible the service at this store is. We have also found other reviews from other people on how crappy the service is at this location so it is not just us.

After reading the reviews, i think i will pass on peoples jewellers. I buy a lot of jewellery so it's not worth my time going to a place where they have rude staffs.

Appreciate the honest reviews everyone.

Horrible horrible horrible customer service!!!!
Rude & disrespectful. They made me feel like I was a liar for a $25 warranty plan!
I was told to bring my repair receipt to pick up my item that had gone in to get sized but when i went to pick it up, they told me i needed to bring in my warranty plan receipt to show i had paid for warranty! Two other employees told the person helping me that they remember me but she wouldn't budge and made me wait until the person who had initially helped me got back to the store to corroborate my story.The person who had initially sold me the jewelry was also rude as she had had to come back into the store. They were all really nice when selling me the jewelry but horrible service after the fact. I guess they had the sale and commission!!
Never going back there again!