Pet Valu

Came in here to grab some cat food quickly. I sometimes use this store, but not too often. This was at 6pm at night, and I wish I asked the name of the lady who was helping me, who is apparently a manager, because my problem is with her specifically.
She asked an employee to help me with cat food. Employee walked me to where the cans were that I wanted to buy, I asked him what the discount was when bying in bulk. His response: “I am not sure.” I said – okay, can you find out? He went to ‘talk to the manager’ – comes back with the answer that there is no discount. I said ok that is weird I am pretty sure there is a discount for getting 12 or 24 or something like that. He says no. Okay, I get a ton of cans, way more than 24 and go to the counter, I also grab 1 remaining ‘value’ pack of that food that was on the shelf, as it offered some discount. At the counter I ask the manager if they have more of these value packs, as it offers some savings. She said – no whatever is on the shelf. She sees that I have a ton of cans and starts ringing them in. I say to her – ok that is weird that I am buying so many cans, and I know other stores offer discounts. She says – different store have different policies. I said – it doesn’t make sense to me. She responds – the only discount we offer is of cases of 24. ????? I m like THAT IS WHAT I HAVE BEEN ASKING YOU AND YOUR EMPLOYEE FOR THE LAST 20 MINUTES. Like. I was really puzzled what is going on. She says – okay but its off the case of 24. I said ok what is this then? She says – they need to be in the box. I said – ok then give me a box. Like. I really don’t know what the hellz that was, the least helpful transaction in the history of all transactions. Unhelpful people that that should not be managers of any retail stores.

I actually returned something here and they said they gave me a credit for it. However when I went to use the credit they said they paid me back in cash.... And that is what their records showed. Not a good experience for sure, especially since I got a run around for the product I was looking for, and in the end they just took my money, gave me nothing and sent me away feeling embarrassed.

Great experience shopping at this location! Friendly staff, they are very educated and willing to listen to your needs.

2 stars because its handy if need be. Very awkward shopping experience they made me feel so uncomfortable there . One of the empolyees was really awkward she couldnt have a real conversation or could smile. Proably not gonna stop in again and just spend my money at save on foods next door. Very awkward . .

Great service, prices are pretty reasonable and the Thursday night nail clipping service is stellar!

My favourite pet store! Always clean, bright and well stocked. Excellent price points and super variety of products. Not to mention, the best dog wash station in town. This store gets top marks! 🐶

Stopped in to get cat food and litter because I was in the area and needed both, wouldn't have made it to Pet Land before closing. I was able to get the same food/brand and amount but not the same natural corn litter brand but got something similar instead. Over all I spent $5-10 less but only got half the amount of liter and the liter doesn't seem similar which was recommended by the staff. The staff were really nice and helpful and the store was clean. The staff were kind and helpful the store was also extremely clean.

The store is very well organized, and has such a nice and clean look to it. I suspect the management has changed since I was in quite a while ago because the staff were super friendly and knowledgeable! Plus, I love that i can take my lil guy Monkey to the pet wash station 👌