Pizza 73

I waited quite a while for anybody to appear. There was one customer waiting. When they gave me my somehow burnt pizza, they told him they forgot to make his pizza. My replacement pizza was then slightly undercooked with some chewy dough

Usually my first choice pizza but unbelievably incompetent staff, and will start going elsewhere.

Wouldn't be cought dead, buying pizza there. Pizza isn't that great, prices are pretty high and it taste like McCain pizza.

One of the best pizza 73's I have visited. Food was very fresh, and prepared in a timely manner. The interior was also spotless. they even had a few tables for dine in customers as well.

The only downside was lack of parking., but there is street parking as well.

Zero star!! Horrible service! took over an hour to deliver! Then they lie about it in your face, don't order from here!!

They can never make the pizza right

Not worth any star. but there is no option of zero star

I was at one of your location in Calgary (Rundle Location).
I had a simple order for a couple to have as a dinner on a day that they have been out for most of the day. 1 medium pizza (Vegetarian) + 2 dipping sauce + 2 POP CAN.
I was your Walk-In guest (Unfortunately that is seen as crime and made me helpless when i tried to put my concern through you online customer service team) This a prime reason of me carrying this issue for so much ahead than I normally would ever do.
Firstly, I happily called the customer line thinking that they would recognize and try to fix the problem. I was even holding the pizza hoping that i will be able to give it back if the customer service team will fix that by sending the next possible driver to drop the fresh order. As soon as I called the order line, they transfer me to CUSTOMER SERVICE department. A lady answers the phone. She heard my problem and said she can no way help me out on this and said that she could not provide me the phone number for the store. Then i asked her to connect me to the Manager and if i can talk to him. She started getting rude and said that the manager will answer me the same (why would you employee not own their service and act like a manager and assume what a manager has to say.)
One of my Question: Are the people who take their orders in WALK-IN not considered as you loyal guests same as customers who order online? Are they not of equal importance to be able to bring in their concerns and a possible way to fix their problems in equality of the one places online or via call center ordering line? What don't the people at the store own their service and product that PIZZA &# is so proud of serving to customers? What is the way that walk in people can place their complaints through? The customer service line is of no use if they cannot help equally to all customers.
Once i reached the store, I asked to talk to the manager. The driver called the manager shouting her name "Prerna" She walked up in front and her eyes could easily recognize me that I was there. I presented her the whole situation once again. She opens the box and say this is not "UNCOOKED". Her meaning to say that the VEGGIES are brown means that the pizza is well done or cooked was absolutely senseless. I tried to explain her that the dough under is not completely cooked and also showed her. She was not at all ready to accept that there was a problem in there. the driver who called the manager then came in closed and saw the pizza. Since the manager was not able to understand on how to rectify the problem he said that what you want us to do. All i said was I unfortunately said that I am no longer willing to have my pizza, all want is my REFUND and i will leave. She said that its company policy that they will not refund. I asked the lady once again if she can give me the TILL receipt and also asked for her name. I asked her if her name was PRERNA? She dis-agreed and did not want to give her name away so that it will not be mentioned on the review or e-mail that i said in store of writing to the franchise.

I believe that smaller and everyday problem are not obvious to occur at all restaurants but they always will happen and that we call as human error. But despite that all franchise should own their product and service above anything else. This is complete opposite of what PAUL expects the company to grow.
Unfortunately that will be my last visit especially to that locations and for sure it be my last choice to go back to PIZZA 73 for pizza in near future or future.
I ended up tipping you for a very bad unsatisfied service with with unbelievably bad product and after all a team which was never ready to hold themselves responsible for errors. they acted as if they were perfect like a robot or Kiosk.

Te pizza is ok.