Pizza Hut

Used to order from this location for years. We started eating healthy so stopped eating pizza hut. Then we decided to have it as a one off but were really disappointed. We only ordered 3 items. They forgot 2 of them. Have been trying to get our money back for over a year now! Have sent numerous emails to the head office and on Twitter and never got a response. Shame as the people who actually work in the store always seem quite competent. Unfortunately now there seems to be a barrier put up between the store and the "call centre". No personal touch anymore and don't feel any kind of personal rapport with the business. Therefore would prefer to support local business moving forward..

I've never had a problem with my order. We get delivery and the staff is Superb and quick! 😜

I ordered and then I called because they were late, while I was on the phone the delivery driver called so I went outside (which took me 30 seconds) and nobody not even a car leaving the alley. The store calls me back and said he was there which was B.S. and I said he never came cause I went outside right away and so he said that's not possible and I asked him if he's calling me a liar and he said yes. What a piece of scrap

Worst location!! Ordered Pizza 1 week ago to my office, it was a super fast delivery and was initially very surprised.
Opened the box and it was RAW RAW!! Looked like it had been cooked enough just to melt cheese not to cook dough.
Called twice to the 1-800 number as it was a $20++ Bill for some sort of credit no response or feedback from anyone. Very Disappointed and will not return!!

Pizza under cooked and the dough was chewy

Ordered pasta from this location, vegetarian and when i got it it had chicken in it so I couldn't eat it. When I called them back about it they said they couldn't send me a new one but would give me a $10 credit on my next order. Gave them another chance, never received the $10 credit they said they had no record of it. Also when the pizza show up it was cold and floppy.

This place is the worst Pizza Hut I've ever been to. I order online, due to me having limited minutes on my calls, and they love to try and hike up the bill or "forgetting" I ordered a deal, along with just bad quality pizza that's cheese is warm, but yet extremely hard and chewy. Gag. I would show the delivery guy the actual receipt, that was emailed to me, when they overcharged me (once it's been over $15) he would become very rude and storm off with the pizzas. I've had to call the manager on several occasions. He would never give an actual explanation, which I would have been accepting of, but instead he always becomes snarky and then act like he's doing me an amazing favour for changing the bill to what it should actually be.

Today I ordered a deal of 2 large pizzas, one 50% off. The pizzas we're a pathetic size, upon measuring them with tape cut as tlhough some half blind elderly person was forced by gun point to cut the damned pizzas. And the delivery charge magically went up in price.

When I asked why the delivery man said that their prices were different from online. I understand that but why on earth are they still on the online ordering? It should at least have a big red label under its name online that just says "WARNING"

You are only as strong as your weakest link, and this chain restaurant is being brought down significantly by this store. They are making a mockery of Pizza Hut. They should be forced to change its name to Pizza Hurl and become their own separate store.

This Pizza Hut location is Delivery/Carryout only, so I will be reviewing it as much. I’ve ordered from here a few times now as it’s the closest location to my house, but if you’re in the SW it’s also a pretty convenient location for anyone as it’s right on the SW corner of Southland and Elbow in the “Southland Corner” shopping plaza. This Plaza isn’t overly busy other than the Tim Hortons, so parking isn’t a problem for carryout orders.

The business itself has full Pizza Hut food/drink offerings, as I said above we’ve ordered from here quite a few times both for delivery and carryout, and honestly we’ve yet to have an issue. Both the kitchen and drivers are quick and efficient, and you usually get your order well ahead of schedule in my experience. A little bit of that under promise and over deliver I guess? Haven’t dealt with anyone rude here yet, both drivers and in-store associates have always been kind and hard working, not much more I could ask for :). They’re open until 1am on Friday/Saturday as well which is great for any late night cravings.

If you walk-in to the store for carryout you’ll see they have a queue system displayed on a TV that show’s the status/place of your order in relation to other orders, so that’s cool. Also if you order online you’ll be provided a confirmation and estimated time for your order completion (to be delivered or picked-up). One thing that would be nice is if their website broke down the store details more and indicated if it was a full dine-in restaurant or just a delivery/carryout location. I know as a regular customer that you can’t dine-in here, but to others in may not be obvious by just checking online. I thought this use to be indicated/clear online, but at the time of the review it’s absent. Other than that, no real complaints, this location delivers all the Pizza Hut offerings right on expectation. So even though it’s just a Pizza Hut I have no reason to dock this location any points because it is what it’s supposed to be :).