Primacy - South Macleod Family Medical

Dr Bell has been our family physician for nearly 20 years. We are fortunate to be under the care of someone so knowledgeable, compassionate and caring. Wish we could give six stars!

Dr. Heeg has been mine and my children's physician since 1999. He is both compassionate and knowledgeable, while always direct. He is surrounded by an excellent clinic team. .

I have had nothing but pleasant experience at this doctors office ever since they moved to Superstore. Dr. Heeg is an amazing and very knowledgeable doctor. The staff is always very nice to me and my family.

Dr Bada patient
He is great doctor but the front desk staff from little to there supervisor are HORRIBLE,HORRIBLE,HORRIBLE.the girls are rude,unprofessional,obnoxious,unfriendlya nd should not be working here!
Do something doctors.tgis hurting your reputation before you lost your patients.

When my family doctor, Dr. Stephen Bell, moved his practice here my family followed him. He is a spectacular doctor who genuinely cares about his patients, listens to them, never pressures them to hurry up, and respects that you know your own body best. I am so thankful to have a doctor who cares.

Getting an appointment can take a few weeks, but if he needs to follow up with you sooner he will sometimes personally book you in earlier. The walk-in clinic takes about an hour when it's not super busy, and longer if it is. I have found that to be about average for most walk-ins.

5 stars for Dr. Bell, I knocked off a star both for how long it takes to get an appointment, and how sometimes the staff can be overly informal behind the desk. It's fine to joke and chat at work a bit (that's how most of us stay sane), but if it isn't work-related you need to cut the conversation when someone comes to the front desk.

Overall, not a bad clinic experience, could be better, but the quality of care from the doctor is worth going through much worse.

Be nice if you would turn your phones on when it says you are open...

My doctor is amazing and he deserves 5 stars, but the front desk staff need to go through customer service 101 training.

I had HORRIBLE, HORRIBLE experience here today. So horrible that I did the rating for the first time. When I stood before the Asian receptionist, it seemed I was invisible to her. I said hello to her she said nothing. After a few seconds, she lifted her head and asked me whether I had an appointment. I told her I just walked in. She told me bluntly that I should just go for it's closing soon. The worst desk experience in my life!! I will never ever go there again.

Dr. Heeg has been my doctor for years and he is absolutely amazing, appointments are very quick and helpful.