Rbc Royal Bank

I am very disappointed today as a loyal rbc customer for years. The bank hold my bank draft deposit from my own company for 4 business days. It is usually just a phone call verification and then it won't be hold. But they refuse to do that. Wish Chance and RJ are still there. I used to love this branch very much.

Bank tellers have terrible attitude

I had some checks cashed fraudulently so I went to this branch to file the report and it was a gong show trying to get the issue dealt with. I did everything I was told to do and needless to say they've proven unable to do their jobs. Poor customer service, missteps, miscommunication, and me chasing them down for a month to try and get it settled has been an ongoing nightmare. Very unhelpful employees with little to no sympathy or "give a crap" factor. The manager was unhelpful and trying to get in touch with anyone else is an issue. Very disappointed as a loyal rbc customer for years.

They are my home branch and came to be that way as a result of really great customer service. Love going there. I have used them for a wide range of services and have always found them to be very accommodating and easy to work with.

This branch is awful! I stopped coming in even though I live so close because their customer service is really bad and they treat you like you are worthless as a customer. The branch's assistant manager is extremely rude and will not even try to listen to your concerns, and unfortunately, the manager does not do much. They are also very arbitrary with their "rules" and make the simplest transactions a huge hassle. The 4th st branch is a lot better.