Rbc Royal Bank

Good service.

Service was slower than what I am used to.

Commercial banking is awful at this branch. They have room for 10+ tellers but usually have less than 3. Be prepared to wait at least 30 minutes. Awful for a downtown branch.

This was the epitome of terrible customer service. I have banked with RBC my whole life and have never had this terrible of an experience. I was not greeted or acknowledged by the bank teller until she reached out for my card without saying a word. My request was then continually met with “no, we can’t help you”.

I went to the main RBC branch at Bankers Hall immediately after and was met with a friendly greeting, the manager and bank teller assisted me with no hesitation and the request that was so easily shut down at Bow Valley was resolved and completed at Bankers Hall with no issues.

I am very disappointed with the lack of customer service at Bow Valley and can honestly say I will no longer visit this branch as I have yet to experience warm customer service there.

Many Thanks to Jenny and Sylvia, RBC Financial Advisors,
You're the "Best" you both took the time out of your busy schedule to patiently assist an elderly
senior who could only speak Cantonese. I work as Concierge at Bow valley Square and was impressed with the customer service you provided to a guest visiting our property. It is great to know we can help each other....exceptional service above and beyond expectation, always genuine and understanding....Thanks again, BVS Concierge Grant A. Fraser

Literally the slowest RBC in all of downtown. Save your time and go to the 339 8 Ave SW location.