Rona

Sales associates did not know much about their products; took a long time to get answers and they weren't sure of ordering/delivery policies and timelines. Did not have a display of a product we were interested in purchasing.

My neighbourhood store. Lumber yard is decent and they will give you a hand loading if you ask. Only caveat is that it’s a smaller store so you may end up empty handed if you are looking for anything off the beaten path.

Great experience with Carlos at the desk. Very knowledgeable and pleasant. He should be promoted.

Not sure why they would have ZERO floor staff to assist your customers on a Saturday evening. Relying on one customer service guy who can't even leave his desk is Useless. If you need any help, I'd try another store.

This store was great. The staff is very friendly and extremely helpful. Bob and all working at the service desk were so amazing. Can't say enough great things about the staff. Sure beats our awful experience at home depot. SHOP HERE!

Previously Totem, bought by Rona, but still maintains many Totem traditions, such as bull screws/nails, help desk, and lumber yards. Also serves free pop corn while you shop.

Good service. Friendly always. Knowledgeable advice.

The staff I dealt with we're great. It was a little disorganized in the store and the bathroom was beyond disgusting

Knowledgeable staff. Happy to help.