Saddletowne Ymca

Got the recreation pass from the village square, and now my gym membership is just $21/month. Loving it lol

Nov 9 2017, I wanted to cancel my services a day before the pre-auth kick in for next month fee.

Staff mentioned they can not do cancellation your account for future date but today or I can come back. Tried to talk to manager (Brent- brown guy with beard heavy built, he claimed to be director of customer service who showed no sign of customer service to put any effort to resolve the issue & told me ”put a reminder”.

Upon asking if they could at least arrange a binder for future cancellation if software does not allow them, Brent replied, it’s too much paper work & staff is not able to handle that kinda work as they have already tested this idea and did not work out.

I told him I would be putting this experience as a review, Brent replied shamelessly can’t wait to see.

Really busy weekdays 6-9pm. pretty spacious. Not even squat racks. Do u even lift bro

It's clean, it's quiet, they have all the major equipment you need. My only complaint is the other gym users who never seem to put away their weights or wipe down the bench after themselves, and the supervisors standing aroundjust let it happen.

Stay away from this place !!
I went with my 12 year old kid to run some laps.I took few of his friends with us, just to keep them away from the video games,and keep them active.We met some more of their friends at this Saddletown location and the kids started to run on the running track.
I was approached by a staff member named Kamil, he told us that we were not allowed to be that many(9 kids with 4 parents) !!!
I asked to speak to a manager but he refused and he told us to leave or he will call the police !!!!
Most of us were shocked that he said that.We decided to leave and escalate this incident to the management.
Some kids had tears in their eyes, just because they were having so much fun.
Too bad YMCA do not train their stuff to deal with customers.
Choose a different place if you do not want to be humiliated by Kamil, the duty manager.

Pretty good facilities, could benefit from a towel service like other locations

There is no supervision or control. Many time members use foul language and show hostile behavior

After 2 years, I still love the place. The staff are always friendly and willing to help out, the facilities (especially change rooms) are kept clean and the equipment is generally well maintained.

It isn't the biggest fitness facility around, and it isn't the fanciest pool, but it makes up for it with staff and class variety.

The gym is clean and the staff is very polite, and they even greet me whenever I go. I come a couple of times a week to workout during the days I don´t have school and compared to the gym at SAIT, there´s more variety of machines and more equipment available. The people involved have great work ethic. The only downside that I can say is that some of the guys have a bit of an ego.