Scotiabank

Today I went into the branch, with a request for help, the help I needed involved a staff member to review footage of their security cameras from Saturday the 2nd. I can’t get into the details of what happened or what I was asking of them. But I can tell you that the manager on duty today the 5th of Decision, was very attentive and heard me out. This could have gone a few ways and to be honest I wasn’t sure if they would be willing to go that extra mile and help me out. I was told it would take approx 2-3 days to review the footage and to get back to me. In less than 2 hours I received a phone call from the bank. They explained that the footage was reviewed and that they were able to see what I was referring to. Without details I know this doesn’t make much sense. The point I want made is that I went with a problem and needed assistance, I was met with understanding and my problem was completely resolved . I thank the two employees that helped me out today and went the extra mile to make my concern feel validated. It was really good of them to help and it is extremely appreciated. Thank you 😊

If I could give it no stars at all, I would. The customer service was horrendous and reflects badly on the bank. I was wishing to open some accounts there but was instead met with hostility. One of the tellers talked to me as if I couldn't understand what she was saying in a very condescending tone and tried to explain that 'the documents have to come all the way from Torooooontooooo' as if she couldn't have just opened an account with me right then and there. Wish I had grabbed her name. I am very displeased.

Avoid Traci at all cost! She is one of the financial advisors at this branch. She is very rude and unprofessional (we have emails to back this up) she has made our lives very difficult these past 3 months and have proved she does not care about her clients at all. I will never trust Scotiabank with my money again.On her doing we have switched all of our banking to ATB(mortgage, loans, cards, etc) because they were a lot easier and friendlier to do with. They accomplished in one week what Traci couldn't do in 3 months.

Terrible hours and inconvenient days to be closed

Parking sucks but staff is friendly and knowledgeable.