Shawnessy Licence & Registry Ltd.

I believe this registry is always busy. It was my first time here, and I thought of trying their service after I had a bad one from South Trail registry. They have an SMS service so I didn't need to stand and wait on the line before being called. The last 4 digits of the mobile number will be mentioned and the counter who will serve you. The registry itself is a bit small so it easily looks crowed and dark. I waited for a good 15 minutes (at least while seated). I was looking around and all the registry agents seem to be helpful, I didn't see anyone frowning or anyone giving an attitude. I felt that the flow of service was good at that time. I came here just to inquire about applying for a marriage license. The agent who assisted me was not sure about the process, so he politely excused himself and asked another agent to clarify. He then provided me the details I needed. What he did was better than assuming what the policy is, which happened to me in South Trail. It is always better to confirm the correct information rather providing the wrong one. Aside from the number of people, dark and small office, I believe I had a good experience with this registry. I'll be back here for sure.

Ups and downs. What do you morons expect. A registry is like the dentist, no one wants to go but you have to!!! To call them racist, lol loser. To the rest of you whiners, suck it up!!! Put yourself in their shoes...yah that's what thought. -DC

Even half star is too much. They don't know what they are saying. They gave us wrong information last year and we are suffering with the consequence now. They told me with confidence that my father can use the drivers license he got. They even looked at it. So we are confident that he is using a valid one just to find out that hes not. Now we have to arrange something for my son's pick up and drop off in school since my father can't drive. Please save yourself some precious time and not go here.

I suggest to everybody not to go in this registry. This registry is the worst. Their service is extremely bad. We had to go there twice and waited for more than an hour so that my younger brother can take the learners test. But when it's our turn, they told us that the system is down. Their staff didnt even inform us that there's a problem with the system so we just wasted our time for nothing. So for the second time, my brother wasn't able to take the learners test. If I only have the power to shut that down, I probably did it already. And one more thing, one star is too much for you guys, that should be zero star.

One star is too much for them. Horrible service. I booked a Road Test for my daughter. It was confirmed by email with confirmation number and payment was taken off my credit card. We arrived 30 minutes ahead of time and waited only to be told there was no appointment for her. I showed them confirmation and they said well maybe my credit card was no good. But they did re-book for another test without a credit card which was odd. Anyway, we left there went to another registry, made an appointment and got her license later that day. Much better customer service there. The people were much more friendly and helpful. Now I am having trouble getting my money back for the first booking and they're trying to put the blame on me.

This never ever give computer driving exam at this place. Answers in book is totaly different than what you will answer online. I have written all which I was wronge and search in book both gave me different answer. Just try to avoid this registry. Its all money game.

I called to book a road test for a class 6 and they couldn't have been more rude and useless. Rude,completely rude for no reason.

I wanted to change the address on my Driving Licence. It has been over 6 weeks and the licence never arrived. One day a phone call left a message that the Driver Licence was returned due to a mistake in the address. Ironically, my car is registered at my new address, my car insurance slip bears the new address. Both of these docs were seen by the person dealing with me. However, I requested my husband to get it corrected but he was turned away and when he wished to talk to the Manager he was not made available. I went to the office twice but huge line up discouraged me to wait hours in the line. I curse the day I came to this registry to get the small job done. I intend to ask the AB government to look into the matters this registry office is manged so badly.

Went on a Sunday which was also the last day of the month and expected it to be a nightmare. Showed up early and waited outside for 30 mins and was 4th in line. By the time the doors opened there were at least 60 people lined up towards the bank. Seems like they have a new system in place to handle the Que and estimated wait times. The two people i dealt with and a women to the side of me were very polite and far from rude. They were processing people pretty quick. Renewing registration was a no hassle process on the busiest day of the month for registries that are open.