Shoppers Drug Mart

What a horrible place. Is there less than 1 star?

I called the store to ask if they do passport photos, they told me yes. I asked if we neeeded an appointment and they said "no just come in". We came straight over and were told sorry the passport person "has gone home". All I can say is brutal!!

GREAT SERVICE AND FRIENDLY - 20 YEARS AND NEVER HAD AN ISSUE

I have always used Shoppers Drug Mart to fill my prescriptions, even when I lived no where near one. The quality of customer service always outweighed the inconvenience of travel -- up until now. I have had numerous disappointing experiences with this pharmacy team. Upon filing a complaint I was contacted by the manager who was unapologetic and content with placing the blame on me -- it was my fault. That's okay, there is another pharmacy next door that was delighted to receive my business.

I have had nothing but bad experiences here for over a year now.

They've told me that my prescriptions would be ready by 5 and when I show up they apologize and tell me that they're actually out of stock. When I ask why they didn't call me, they say "oh well, we're very busy." Well so am I!

They've refused to fill more than one month at a time of prescriptions (saying my insurance wouldn't allow it). I called my insurance company and they said that's absolutely not true. I tried at another pharmacy and they gave me 3 months!

Not only is the pharmacy staff unhelpful I suspect they are lazy and loose with the truth.

Oh, and cherry on the cake, they have never once offered me any information on the drugs I have filled there. Which I'm fairly certain is against the law. I've got prescriptions filled at other locations and they force fed me the information, or at least asked if I had any questions!

Seriously, there's a Co-op pharmacy sharing the same parking lot, go there! It's better, they're friendlier and their staff actually know what they're doing!