Skoah

Fabulous Relaxing Experience! I just had my first Skoah facial a few days ago, the facial was amazing and the store environment was very welcoming and friendly. I would definitely recommend Skoah!! It’s a customized experience for each client so you feel like your being welcomed by people who care. Thank you Skoah Westhills for making me feel so refreshed!

I’m not one to write reviews (and never have in the past), but feel compelled to in this case.

Let me first say, I’ve been using Skoah products for a year now and they are great. The facial experience, however, that I had at the Westhills location was anything but.

After explicitly stating that I wanted an experienced service provider when booking an appointment I was paired with someone who has been on the job for three weeks. While I respect their training they receive I have had several facial at Skoah and elsewhere and know when the service provider is confident in what she’s doing and when she is not. This service provider was clearly experienced and lacked confidence. She did not check in with me about pressure, did not walk me through the products being used or why, and was uncertain about what she was doing, at best.

I stop the treatment halfway through and asked to speak to a manager. When I expressed my concern is the response I got was, “I’m sorry you feel that way.” There was absolutely no effort to compensate me or to remedy the situation in anyway. When I asked to be put in touch with the owner I was given a generic email address and a 1-800-number.

Not only did I leave with incomplete, poor service but also a poor attitude and completely unacceptable levels of customer service.