Strathmore Motor Products

In October my wife and I purchase a 2017 GMC Sierra. We had been considering several options and SMP made the new truck a no brainer for us. Fred helped us look at a few vehicles on the lot and was our salesperson. ***** For Fred.

Patrice, the General Sales Manager was exceedingly accommodating and made getting us the right truck painless and effortless. The package we decided on had to be brought in from another dealer a few hundred Kilometers away and I was expecting to see that mileage on the Odometer. Surprise! my first turn of the key revealed only 20km on the dash! And never did I have to hear about how much it would cost to ship the vehicle, as I have heard from many other dealers. ***** For Patrice.iq

Mike Z handled the financing, paperwork and coordinated prepations of the vehicle that I had requested including a GM OEM remote starter and 3M paint protection film for the front end of our truck. Both of those services were taken care of quickly and affordably. (Shout out to the parts team!) ***** For Mike.

The rest of the staff we bumped into along the way we're superb as well. In a small store like SMP it's hard not to end up touching base with just about everyone. Clarence, Jessica, Jim, Dave, Trevor, Cassie, and all the rest have our thanks and appreciation.

Very helpful staff, quick and efficient service. Not a huge GM fan, but pretty good dealership

This will be the second vehicle I've purchased at Strathmore Motor Products! My first car was great but unfortunately was stolen. When I came to the team to see what I could do, they worked with me step by step with insurance, financing and into a new vehicle. They have fantastic customer service that I can't say enough about. Big shoutouts to Chris, Mike and Clarence! Thanks!

Brought the truck in for a tire rotation on a 3500 HD dully and they only moved the rear outside tires to the front and front to the back. Never moved the rear inner tires. Didn't even adjust the tire pressures. That is not what I would expect from a service department. I will not be giving them my business again, there not reliable. The Tech that did the rotation is #3737.

My first experience here was defiantly 5 star service. The next time I went in I had to get an inspection done on my 2005 GMC Savana which I knew was going to fail. After it failed, the lady from service came to me and explained everything clearly to me about what the van needed. I said ok let's go ahead and fix it, but they didnt have the parts until the following day. Totally understand.
Took the following day off work and was told that it should only be a 4 hour fix.
I was there the next day at 10am which the appointment was for. Dropped the van off and was going to wait so I decided to go for breakfast down the road thinking that would waste some time. About 1030 I get a phone call saying the van will be a while yet so for me to come and get a service loaner. So once I was done breakfast I walked back to the dealer. Got the service loaner and did a bunch of running around. Decided to go home. Around 3 I figured I would head back to Strathmore and do some more running around. Around 4pm I got a call from the service dept explaining that the can would not be ready until tomorrow morning as the van was giving them issues. I told them that it had to be done that day because it was my work van and I could not take another day off work. She said ok I will talk to the mechanic and let you know. 530 rolls around and I have no phone call. I call in and they say "oh sorry service is now closed." What the hell?! You have my van ! No one could figure out what happened. Got a call the next morning saying my van was ready after I got in a load of trouble from work for taking another half day off. The dealerships explanation was ... " I guess we dropped the ball" I understand things happen but when you tell me you're going to call me back and then don't I get very pissed. Never going back there and no wonder GM is in the toilet !

Friendly staff and atmosphere...excellent services!!

Go to the city don't waste your time

My husband and I purchased a vehicle from SMP at the beginning of 2016. A few months later, our vehicle stopped working and SMP let us know that we would need to replace the engine. They were fantastic in dealing with and the replacement of the engine cost us nothing.