Td Canada Trust

I have been dealing with this TD branch for years and have been pleased with the service. Unfortunately today, Saturday Sept.16,2017, my young grandson was with me and he and my husband went over to customer service to inquire about opening a bank account for my grandson. The woman at the customer service was extremely rude in her reply to my husband and young grandson, she abruptly stated that he would need two pieces of ID and that there was no time to serve him until 2 o'clock .(2 hours away) I was busy completing transactions with the teller while this was occurring but did see my grandson become teary eyed.If this is the way potential clients are treated I am seriously thinking of moving my accounts!!

I absolutely loved this branch. I worked with Darlene who has been a dream! Then I came back and had to deal with Hae kyung yoo and experienced a total nightmare. I almost pulled all of my business out of the bank (I've been there since I was 13). Be careful who you consult with!

worst experience ever. Never going to this bank again

I'm a business owner and tried to get a business account with TD. Easy enough. I set up the bank account with a kind lady named Darlene, provided the necessary documents, and had started integrating the account with payment solutions. That is, however, until Darlene decided to email me and tell me that there was a small rule she had missed which forced her to close the bank account.

Rules are rules; I get that. However, I was worried about my money. I sent Darlene an email half an hour after she told me the bank account was closed. Didn't respond. I called her a few times every day for four days (all during business hours). No reply. It has been almost 2 weeks and Darlene has still neglected to call or email me back about my the questions I had.

Luckily, I was able to get my answers elsewhere about a week later, but during that time, Darlene would not answer me.

I understand that the bank account had to close. What frustrated me was the fact that I was completely in the dark for about a week or so before I heard from a different company about the issue.

Nice customer service and fast

Very helpful and cheerful staff. Plus, they gave us the best rate on a mortgage that couldn't even be matched by a mortgage broker.

NOT so pleasant what happened to me this afternoon, 12nn july 2,2016.
i have been doing my banking here for a loooooong time never had a bad service experience not even a single one about this branch or any other branch people here are super nice and super friendly, except this one guy here. ATTN. BOB
PS. all of the branches that i visited they are all very welcoming with a smile and efficient. i still give this branch a five star