The Big Moo Ice Cream Parlor

Be sure to wave down our Big Moo Float for a 2 for 1 Ice Cream Coupon!!

We're making a fresh batch of Cotton candy for the weekend!

Our Moo-tastic corner is lit up & ready for the Holiday Season! Have you heard of Sylvan Lake's Local Program called the "Passport to Christmas" offered to all Shop Local Customers?
If not check them out here & we hope to see you soon In-store ⬇️ https://www.sylvanlakenews.com/…/the-ch ristmas-passport-en…/

Registration is now Live for December 8th 9:30am-11:30am.⬇️ Join us for our kid-friendly "CHOPPED" Event right at the Big Moo Ice Cream Parlor. 🍽 Your child will be given the opportunity to explore their creative imaginations by assembling a meal with their partner to present to Judges. 🔪 In attendance will be The Food Network's CHOPPED CANADA'S very own Champion, Chef Pete Sok!... With Special Guest & Local Business Owner, Kjeryn Dakin on the Judging panel. Hungry for more? 🎄Proceeds from this event will go to feeding a Local Family in need this Christmas Holiday! ❤
Spectators Welcome. We encourage family members to come out & support the contestants🙂 -Ages 5 to 12yrs -Registration fee is $20/Child -Please Register by Private Messenger & let us know if you're registering in pairs or single entry
Thank you for reading. -The Pritchard Family
See More

An Announcement you won't want to miss tomorrow morning!...

Clear your schedules & come celebrate Grinchmas at the Big Moo! This Community Event is Free for all to attend. DECEMBER 21ST 5PM-8PM. What our night looks like: *Surprise visit from the GRINCH himself to take last minute Wish lists & Photos🎅 *Family Fun PhotoBooth Corner 📸 *Make your own Grinch Sleigh in our DIY craft corner 🛷... *Warm Indoor viewing of the Original Movie "The Grinch who Stole Christmas".🎞 Kids encouraged to bring pillows. *Grinch Book Reading before the movie📖 *Homemade Grinch-themed treats *Big Moo Menu will remain open for hot drinks & Food for parents skipping supper plans for this event ;) 🍔
"Then the Grinch thought of something he hadn't before. What if Christmas, he thought, doesn't come from a store. What if Christmas, perhaps, means a little bit more."❤
PLEASE SHARE & come stroll down Lakeshore this Christmas Holiday!
See More

What a great turnout tonight for Downtown Trick or treating! Thanks to the Town for organizing & a big thank you for coming out to all the sweet & scary trick or treaters we saw tonight. ❤

Have you noticed our delicately hand carved pumpkins sitting around the shop? "Talented" is an understatement when describing this unbelievable artistry work by Dr.Saby!
Can anyone name this Character & what children's movie he is from?⬇️

We're in the kitchen on this gorgeous +14 Fall day perfecting our Cinnamon Buns recipe!🤤

Community Event Teaser. ✔Mark your Calendars for DECEMBER 8TH!
*Event details will be announced early November & it will be amazing!!🥦🧀🔪🍽

Movie is rollin'!!!!🎥🍿🎉💃

Starts in a few hours! 🎥🎞💃🎉🍿🍦 Come enjoy a Celebration of a Lifetime COCO movie Event FREE at Big Moo! All kids invited! {Movie starts at 7pm/nightfall}
-This is a NO COVER CHARGE Event 😘... -Kids Hot Chocolate & FREE refills on Popcorn for only $5 per child🍿 -SPACIOUS Seating / Bring camping chair or Blanket -Kids wear your warm jammies -Parents, our entire hot drinks & food menu will remain open for the Event!
Be sure to arrive early to get your treats for the show. Hope to see you & your kids tonight🎉🍿
See More

Clearing off the deck before closing in preparation for COCO movie night tomorrow night. We have plenty of room for all the kiddies!! Everyone welcome, & no cover charge!

So umm, our Family have some exciting news!! This scoop of Pumpkin Spice Ice Cream came from our very first small batch HANDCRAFTED ice cream made in-house! MOO-re flavors coming soon so stay posted!
*FREE SAMPLES until we hit the bottom of the tub!

We are only 2 nights away until our Community Event at the Big Moo!! Everyone clear your schedules! 👻Be sure to wear your comfiest pajamas & be ready for a fun date night with the kiddos! 👻Movie starts at nightfall 7pm on our deck 👻Hot drinks & food menu will be open as per usual! Kids get Hot Chocolate & free refills on Popcorn for only $5.

Fresh out of the oven! Homemade Cinnamon Buns! Put on your stretchy pants & come down to try these babies out! 😍☕ Hello Weekend!

👻EVENT IS FREE FOR ALL TO ATTEND👻 A reason to celebrate the Spirit of Halloween with our Local Kids & Families! ☠Next Friday October 19th at 7pm, come down to The Big Moo for a Backyard-Style Movie featuring Disney's COCO!
-For the kiddos: Hot Chocolate & UNLIMITED refill on Popcorn for $5/Child.... -Parents, don't you worry, our entire food & hot drinks menu will be open so you can Socialize inside! -Bring a small camping chair for comfort & your child's favorite Blanket so they feel like home! Area will be heated *SPACE IS LIMITED, Movie starts at 7pm.
🍊Can't wait to see you out for Family Date Night! Tag a friend⬇️
See More

We have a few pumpkins left over from our Carving Event.🍊 We're just decorating the shop today so PLEASE swing in & take home a Complimentary Pumpkin for your Family!

Today we're Thankful for Customers that have been with us since opening day, Customers that visit once a week, Customers that visit us once a Year.. Thank you to our Youth Community, Teachers, Parents, Business Owners & Friends. We are so thankful to have the loving support from those of this Community. Without you, the Big Moo would not be here. Tonight we close at 6pm for everyone to enjoy Thanksgiving with their loved ones. 🍊🦃🍦❤

You can’t even say anything bad about this place tho. It’s a hot spot in Sylvan for a reason

Sometimes a little busy but those who've visited a Tourist motivated town before should realize that this is part of the Sylvan Lake beach town experience!

I read other reviews on here of people complaining about having to wait a long time for service and whatnot which is a shame because they clearly don't understand that sometimes the unexpected happens and you can only do your best (the business). Stop complaining to complain.



The ice cream is always worth the wait. The kids working here are young and it is nice to see them work so hard and do something good with their summer.

I recommend this visit. 5 STARS every time!!

My family and I love this place.... anytime we are heading down highway 2 we take the short side trip to the big moos. Would I love a smaller bill but at the end of the day I'm willing to pay it for the choices. But please add a daiquiri ice flavor.... use to be able to get it at baskin Robbins years back best flavor ever!

Always enjoy the Big Moo. Love the ice cream. Lots of choice. Staff were as friendly and helpful as they could be with people and kids milling around everywhere. Went in for ice cream, not frozen coconut or almond milk, not everyplace can cater to everyone's every whim. Have loved this place for over 30 years.

Tried this place for the first time and I was really excited because I’ve heard great things. I’m disappointed though for the fact that you pay almost $5 for a cone and one scoop and you get such a small scoop on the cone. The quality doesn’t match the price you pay.

The ice cream was good, but the way we were treated by the cashier was appalling. She was extremely rude, repeatedly cut me off when asking questions about the menu and was not helpful at all. Overwhelmingly unfriendly and has made our first visit disappointing.

Besides the long line ups, which we expected on a warm July weekend, me and my girl friend are extremely disappointed with the service we received. They have a great selection but the workers at the ice cream counter have no clue what they're doing and disorganized when its comes to who they're serving next.



Being respectful customers waiting as those in front of us are served once they were done were obviously the next ones in line. a group of people then walk right up to the coolers in front of us and their immediately served ahead of us after we've waited 10 minutes. the person working should have noticed we've been waiting.



Afterwards when we finally get served we both had double scoops i received mine in a cone my girl friend got a dish. When the little blonde hair girl went to give my girl friend hers it was half the size of mine, appeared to be one scoop everyone around us even thought that, the girls explanation for why she gave here such a small portion ' there's two scoops there i just compacted it"..... made absolutely no sense first off how do you compact ice cream..... second off why ? Was see being lazy and didn't want to reach to the bottom of the bucket? it didnt even look like a scoop, more like just a bunch of little pieces. But all of us were shocked she did that, but paying 5$ for one scoop ice cream RIDICULOUS, even worse they were so busy we couldn't get an opportunity to speak to anyone about it. so im expressing my thoughts here.



so hopefully this doesn't happen to anyone else, but if you want "Compacted" ice cream, this is definitely the place to go

Went in to grab a bottled drink (ICE) and got through very quickly which was nice. However, I got back to our spot by the lake when my sister asks for a sip and as she goes to open the bottle she discovers that the product expired two months ago. We went back to get one that wasn't expired only to find that the rest of the stock of ICE they had was also expired. There were no attempts to remove the expired inventory so to my knowledge, it is still being sold. I got my money back but I don't think I'll be going back for fear of being given food way past its prime.

The ice cream is great but it does come from a store bought tub so I guess they can't really mess that up. But holy cow is it poor customer service and rude people there. I went a few times of end summer last year with my 2 little girls and once without them. Seemed okay until I seen a grown woman (what I assume to be the owners daughter or the manager) talking to the Filipino lady that was working there very mean. I kind of took it like she was treating her like "the help". I d not want my children to see that kind of treatment. I didn't go back for 9 months. Thinking it maybe changed I went back for a milkshake. It was busy seeing how summer is pretty much here. I stood waiting like the cashier told me too and started noticing people that came in after me getting their stuff and leaving. When I asked one of the younger girls getting the ice cream if there was a number system she snapped at me and said "no, you just have to wait", when I tried to tell her I was waiting for over 30 minutes she then said "well you just have to wait longer". There were some other student workers that tried to accommodate me and served me well. When I tried to ask what the (in my opinion) rude young girl's name the manager came and asked how she was rude I told her and then the manager said okay and left where I was standing. No apology or any treatment of any kind. I will NEVER be going back. I will drive to Red Deer or buy my own tub of ice cream.

You can’t even say anything bad about this place tho. It’s a hot spot in Sylvan for a reason

Sometimes a little busy but those who've visited a Tourist motivated town before should realize that this is part of the Sylvan Lake beach town experience!

I read other reviews on here of people complaining about having to wait a long time for service and whatnot which is a shame because they clearly don't understand that sometimes the unexpected happens and you can only do your best (the business). Stop complaining to complain.



The ice cream is always worth the wait. The kids working here are young and it is nice to see them work so hard and do something good with their summer.

I recommend this visit. 5 STARS every time!!

My family and I love this place.... anytime we are heading down highway 2 we take the short side trip to the big moos. Would I love a smaller bill but at the end of the day I'm willing to pay it for the choices. But please add a daiquiri ice flavor.... use to be able to get it at baskin Robbins years back best flavor ever!

Always enjoy the Big Moo. Love the ice cream. Lots of choice. Staff were as friendly and helpful as they could be with people and kids milling around everywhere. Went in for ice cream, not frozen coconut or almond milk, not everyplace can cater to everyone's every whim. Have loved this place for over 30 years.

Tried this place for the first time and I was really excited because I’ve heard great things. I’m disappointed though for the fact that you pay almost $5 for a cone and one scoop and you get such a small scoop on the cone. The quality doesn’t match the price you pay.

The ice cream was good, but the way we were treated by the cashier was appalling. She was extremely rude, repeatedly cut me off when asking questions about the menu and was not helpful at all. Overwhelmingly unfriendly and has made our first visit disappointing.

Besides the long line ups, which we expected on a warm July weekend, me and my girl friend are extremely disappointed with the service we received. They have a great selection but the workers at the ice cream counter have no clue what they're doing and disorganized when its comes to who they're serving next.



Being respectful customers waiting as those in front of us are served once they were done were obviously the next ones in line. a group of people then walk right up to the coolers in front of us and their immediately served ahead of us after we've waited 10 minutes. the person working should have noticed we've been waiting.



Afterwards when we finally get served we both had double scoops i received mine in a cone my girl friend got a dish. When the little blonde hair girl went to give my girl friend hers it was half the size of mine, appeared to be one scoop everyone around us even thought that, the girls explanation for why she gave here such a small portion ' there's two scoops there i just compacted it"..... made absolutely no sense first off how do you compact ice cream..... second off why ? Was see being lazy and didn't want to reach to the bottom of the bucket? it didnt even look like a scoop, more like just a bunch of little pieces. But all of us were shocked she did that, but paying 5$ for one scoop ice cream RIDICULOUS, even worse they were so busy we couldn't get an opportunity to speak to anyone about it. so im expressing my thoughts here.



so hopefully this doesn't happen to anyone else, but if you want "Compacted" ice cream, this is definitely the place to go

Went in to grab a bottled drink (ICE) and got through very quickly which was nice. However, I got back to our spot by the lake when my sister asks for a sip and as she goes to open the bottle she discovers that the product expired two months ago. We went back to get one that wasn't expired only to find that the rest of the stock of ICE they had was also expired. There were no attempts to remove the expired inventory so to my knowledge, it is still being sold. I got my money back but I don't think I'll be going back for fear of being given food way past its prime.

The ice cream is great but it does come from a store bought tub so I guess they can't really mess that up. But holy cow is it poor customer service and rude people there. I went a few times of end summer last year with my 2 little girls and once without them. Seemed okay until I seen a grown woman (what I assume to be the owners daughter or the manager) talking to the Filipino lady that was working there very mean. I kind of took it like she was treating her like "the help". I d not want my children to see that kind of treatment. I didn't go back for 9 months. Thinking it maybe changed I went back for a milkshake. It was busy seeing how summer is pretty much here. I stood waiting like the cashier told me too and started noticing people that came in after me getting their stuff and leaving. When I asked one of the younger girls getting the ice cream if there was a number system she snapped at me and said "no, you just have to wait", when I tried to tell her I was waiting for over 30 minutes she then said "well you just have to wait longer". There were some other student workers that tried to accommodate me and served me well. When I tried to ask what the (in my opinion) rude young girl's name the manager came and asked how she was rude I told her and then the manager said okay and left where I was standing. No apology or any treatment of any kind. I will NEVER be going back. I will drive to Red Deer or buy my own tub of ice cream.

You can’t even say anything bad about this place tho. It’s a hot spot in Sylvan for a reason

Sometimes a little busy but those who've visited a Tourist motivated town before should realize that this is part of the Sylvan Lake beach town experience!

I read other reviews on here of people complaining about having to wait a long time for service and whatnot which is a shame because they clearly don't understand that sometimes the unexpected happens and you can only do your best (the business). Stop complaining to complain.



The ice cream is always worth the wait. The kids working here are young and it is nice to see them work so hard and do something good with their summer.

I recommend this visit. 5 STARS every time!!

My family and I love this place.... anytime we are heading down highway 2 we take the short side trip to the big moos. Would I love a smaller bill but at the end of the day I'm willing to pay it for the choices. But please add a daiquiri ice flavor.... use to be able to get it at baskin Robbins years back best flavor ever!

Always enjoy the Big Moo. Love the ice cream. Lots of choice. Staff were as friendly and helpful as they could be with people and kids milling around everywhere. Went in for ice cream, not frozen coconut or almond milk, not everyplace can cater to everyone's every whim. Have loved this place for over 30 years.

Tried this place for the first time and I was really excited because I’ve heard great things. I’m disappointed though for the fact that you pay almost $5 for a cone and one scoop and you get such a small scoop on the cone. The quality doesn’t match the price you pay.

The ice cream was good, but the way we were treated by the cashier was appalling. She was extremely rude, repeatedly cut me off when asking questions about the menu and was not helpful at all. Overwhelmingly unfriendly and has made our first visit disappointing.

Besides the long line ups, which we expected on a warm July weekend, me and my girl friend are extremely disappointed with the service we received. They have a great selection but the workers at the ice cream counter have no clue what they're doing and disorganized when its comes to who they're serving next.



Being respectful customers waiting as those in front of us are served once they were done were obviously the next ones in line. a group of people then walk right up to the coolers in front of us and their immediately served ahead of us after we've waited 10 minutes. the person working should have noticed we've been waiting.



Afterwards when we finally get served we both had double scoops i received mine in a cone my girl friend got a dish. When the little blonde hair girl went to give my girl friend hers it was half the size of mine, appeared to be one scoop everyone around us even thought that, the girls explanation for why she gave here such a small portion ' there's two scoops there i just compacted it"..... made absolutely no sense first off how do you compact ice cream..... second off why ? Was see being lazy and didn't want to reach to the bottom of the bucket? it didnt even look like a scoop, more like just a bunch of little pieces. But all of us were shocked she did that, but paying 5$ for one scoop ice cream RIDICULOUS, even worse they were so busy we couldn't get an opportunity to speak to anyone about it. so im expressing my thoughts here.



so hopefully this doesn't happen to anyone else, but if you want "Compacted" ice cream, this is definitely the place to go

Went in to grab a bottled drink (ICE) and got through very quickly which was nice. However, I got back to our spot by the lake when my sister asks for a sip and as she goes to open the bottle she discovers that the product expired two months ago. We went back to get one that wasn't expired only to find that the rest of the stock of ICE they had was also expired. There were no attempts to remove the expired inventory so to my knowledge, it is still being sold. I got my money back but I don't think I'll be going back for fear of being given food way past its prime.

The ice cream is great but it does come from a store bought tub so I guess they can't really mess that up. But holy cow is it poor customer service and rude people there. I went a few times of end summer last year with my 2 little girls and once without them. Seemed okay until I seen a grown woman (what I assume to be the owners daughter or the manager) talking to the Filipino lady that was working there very mean. I kind of took it like she was treating her like "the help". I d not want my children to see that kind of treatment. I didn't go back for 9 months. Thinking it maybe changed I went back for a milkshake. It was busy seeing how summer is pretty much here. I stood waiting like the cashier told me too and started noticing people that came in after me getting their stuff and leaving. When I asked one of the younger girls getting the ice cream if there was a number system she snapped at me and said "no, you just have to wait", when I tried to tell her I was waiting for over 30 minutes she then said "well you just have to wait longer". There were some other student workers that tried to accommodate me and served me well. When I tried to ask what the (in my opinion) rude young girl's name the manager came and asked how she was rude I told her and then the manager said okay and left where I was standing. No apology or any treatment of any kind. I will NEVER be going back. I will drive to Red Deer or buy my own tub of ice cream.