Town & Country Supplies Ltd

This place is always busy, and for good reason. Knowledgeable and friendly staff, great stock on hand and service that exceeds their prices.

Always seem to have what I need on hand. And if they ever don't they can order it in a day.

Bad customer experience! Being a contractor, we have accounts at lots of places. One gets the impression the Manager here will say anything on the phone to get you here, but then not deliver on promises. In summary, they:
- charged my credit card for damages (which amounted to normal wear and tear - before providing pictures 26 days after alleged "damages," he grossly embellished the damage - "ripped the whole outside sleeve off") without discussing it. When asked for pictures weeks later, the Manager "forgot" to send them.
- The equipment was not ready for pick up as scheduled (7am)
- terribly understaffed in the morning when everyone is trying to get their equipment out
- equipment NOT inspected before pickup in front of customer OR after drop off
- tried to charge me for a 2 5/16 receiver when I had already brought one!
- Manager told me our sprayer had detergent injector when specifically asked before rental - when we got there, we found out it didn't. Know your equipment!!
- above all, when questioning him about this after the fact, he had the nerve to remind me of the rental contract stating that he has the right to charge me at his discretion without discussing. Unbelievable!

Amateur hour all the way. Terrible customer service will ensure this place never gets my business again and shouldn't get yours.

These guys are very unprofessional. Was told our equipment would be on the trailer by 7am so we could get going to our job. We waited around until 830am until it was finally ready. Was promised a pressure washer with soap dispenser but when we got it it was obviously not equiped with one. Then after all that they put additional charges on our credit card without any notice and when questioned about it would not provide and pictures or proof...very disapointed