Universal Ford Lincoln Bodyshop

Horrible experience. Would never recommended anyone ever using this dealership let alone buying something from them.....

I would never buy another Lincoln. I purchased a 2013 Lincoln Navigator had nothing but problems with the vehicle. After only six months I have a new engine, rebuilt transmission, new computer system, and the vehicle broke down twice on me leaving me stranded. The dealership(Woodridge) had my vehicle for early three months during the first six months I owned it. Over the next four years I own the vehicle I continue to have problems. When I brought my vehicle in for its 80,000 km service, they told me they would not cover the rust on the back tailgate because I was 300kms over the warranty. I was not able to see the dealership for an appointment for a week because they were booked. When I made the call I was under 80,000kms. Also, the dealership and Lincoln put over 400 km during the 3 months they were driving it trying to figure out what was wrong with it. Lincoln doesn't stepped up to the plate. The two customer service managers at Lincoln Nate & Brian don't return calls and when they do they give you the run around and excuses. They even told me after all the problems I had with my Lincoln that if I was unhappy with the vehicle that one of my options was to sell it. The company does not stand behind its product. Do not be fooled.....this is not a luxury company in my opinion.

I had very similar customer service problems with this dealership!

I had a had my rear bumper repainted (among other repairs) on my Focus due to an rear end collision which was paid through my insurance. Initially, it seemed like a job well done however, about a year later, I realized that it was anything but. The paint peeled off when I was pressure washing my car! I noticed that they did not use primer at all and the paint was painted directly on the part. Unfortunately a year had passed since they did the job so I don't think anything will be done. I'll be going to another body to get it done properly. It's really unfortunate because their customer in the office area is good.

Truck was hit by someone, took it to Universal to get fixed. Took longer than I was initially told it would take, and the fresh paint was damaged when the plastic trim was put back on.

First class autobody work and customer service on my 2005 Mercedes-Benz C230 ! Thanks very much for a perfect repair and attention to every aspect of the repair - they also detailed the vehicles interior. Excellent! Thanks again.

Hail damage on two trucks were substantial. These guys were very professional and went over the top to make sure that everything was repaired to my satisfaction before I left. Aluminum parts were perfect. I like the guarantee on the paint as well. We will be repeat customers here.