Willow Stream Spa At The Fairmont Banff Springs

This place is fabulous! I've been coming here for years to use my work benefits for massages, but I have tried other services here such as facials and manicures/pedicures. I'd recommend staying with their spa services and not use their salon services like manicures and pedicures. They are quite pricey and you only get access to the spa facilities (such as the mineral pool and sauna/steam rooms) if you get spa services (hair, makeup and manicure/pedicures do not count). They do have evening hour promotions on entry prices if you don't want spa services. Their massages are great though. They offer different kinds (deep tissue, aromatherapy, etc) but the service is always great. They are attentive to their customers and always try to get you to have an enjoyable experience. The mineral pool area is nice with multiple waterfall pools at different temperatures to fully immerse yourself in the spa experience. My only issue is people reserving what few seats there are with towels and disappearing somewhere else in the spa. Not ideal! We always have lunch in the common room upstairs that offers free coffee/tea, cookies, granola bars and fruit. It has a beautiful view overlooking the Bow valley too. Overall it's a great place to come spend a spa day, a little pricey, but top notch service! Who wouldn't love a spa day in a "castle" in the Rockies with snow capped mountains to look at all day!

Easily the best Spa in the Canadian Rockies. Treatments are excellent and being able to enjoy the mineral pools, aroma therapy and resting rooms for the day is an added bonus. The saunas have recently been re-done and the Kur pools have also recently been renovated.

I typically love this spa, great products, relaxing atmosphere clean, wonderful amenities! My visit this week was disappointing due to the fact that there was a dog pool side. I pay extra for access to the spa and I don’t feel allowing pooches is appropriate.

I have been going to the Willow Stream Spa for years and I go at least 1-2 times a year. The treatments are excellent and the therapists are without a doubt exceptional professionals. On only one occasion have I had a treatment that I didn't care for, but the staff and spa ensured that my concern was addressed and it was resolved. The pools, indoor and out, are a rare treat for those who get to use them and you can literally stay there all day enjoying yourself and relaxing. The only reason I am not giving it a 5-Star is that the main pool area is starting to look a little dated and rough around the edges, the blue tile around the cascading waterfalls specifically, and a fresh coat of paint wouldn't hurt. This is being very nit picky however, and if you get the chance to go to the spa, take it! You won't regret it.

After a long day hiking in Banff this spa was perfect to relax and get ready for the next day. I loved the hot tubs and pools, the sauna was excellent as well. I am coming back for sure. 5 stars!

The Banff Springs is a historical hotel with a fantastic location. The service is top notch as with any Fairmont property. The building itself is old and the non renovated rooms definitely need a refresher. If you're lucky enough to get one of the updated ones, the stay is quite comfortable. The pool is gorgeous and usually quiet. go visit the Spa as the spa pools are even better!

My wife and I had a fantastic experience! When we arrived, we were greeted by the front desk staff. Unfortunately her name escapes me, she had bright red hair with an Australian accent (I think). She was so courteous, informative, and helpful. We arrived at 3ish and enjoyed the services and amenities till 8pm. The facility was absolutely amazing and clean. Staff was readily available to tidy the pool area and change rooms were on point. This truly was a luxurious spa experience. Highly recommend anyone who truly appreciates being pampered to visit them; we surely will be back again soon. This truly epitomizes what a day spa is all about.

Today was my 3rd visit to Willow Stream Spa, and just like the last couple visits, it was amazing ! The employees are all so nice and my massage therapist, Kolton, was amazing! From the massage to the mineral pools, the entire experience was perfect!! I love this place and will keep coming back!! Keep up the good work everyone!!!

My gf's and I go to this spa at least once a year. It has always been a great experience and always leaves me wanting to go back for more. I had a Deep Tissue massage with JoAnna and she was amazing!!! Don't be fooled by her soft spoken voice and cute personality... the girl knows exactly what she is doing, and totally lived up to the cost of the massage itself. Thank you Joanna!!! I will be booking you next time :)

Spa is nice but i am giving it a 3* considering the value you get for your money. The facilities are starting to look old. I guess you pay a premium for the location and views. The sauna wasn't working well and wouldn't heat up while i was there. Steam room and waterfalls and outdoor jacuzzi are fine though. I love Bota Bota in Montreal which is so modern and inexpensive in comparison, so you may think i am beeing overly picky.

The massage and facial were the absolute best I ever had but I was very disappointed with my pedicure. The amount of nail polish that was used was excessive and despite of waiting 3+ hours before leaving, it was still not dry. The overall finish wasn't great either.

My favorite part of the experience was the outdoor hot tub with breathtaking views of the mountains.