Windsor Ford Sales

Dropped my vehicle off at 10:30 am for a prepaid maintenance service (oil change and tire rotation) as well to check the air bag light that had been on. It is now 2:45pm the next day and I still do not have my vehicle nor have I had an update that is more than "we will call you when it is done." For an appointment that should have taken an hour to an hour and a half, it is unacceptable. This is the first and last time my vehicle will be serviced here.The only reason for 2 stars is Pat, the courtesy driver and her amazing popcorn and Renee at the service desk who took my many phone calls and was understanding and realistic. Very frustrating experience that was made a little less frustrating by those 2 women.

We bought a brand new F150. Thanks to Tony- a great salesman thanks for the cooking tips too. You should see Tony at Windsor if buying either USED or BRAND NEW truck.

When I entered Windsor Ford it just felt like home. Mike and the fellas were able to get me the car I wanted and the financing that worked with my budget. Now whenever I come in for service everyone greets me with a smile and a coffee and Mike always yells "Bonus". Thanks again Windsor Ford.

Awesome service and salesmen, gave me a great deal on a used 2013 Ford Fusion. Would definitely recommend Cam Neil as your car salesman.

My wife and I came with a low expectation of buying a new vehicle. We were not disappointed by the customer service and quality team behind Windsord Ford. We were offered a good deal and we were never rushed and it all happened in our own time. Edgard came on his day off to help us out and make sure we were taking the right decision. So thank you guys !

I really enjoyed dealing with salesman Mike at Windsor Ford in Grande Prairie. Very down home friendly folks and not your regular pushy sales people. As far as the F150 truck I haven't got it home yet. I'm a paraplegic and it's waiting to get a hand control installed.

Knowledgeable and pleasant staff who did not apply too much pressure to purchase. Quickly answered my questions and responded to all concerns I had when purchasing a vehicle as a U.S. citizen. I love my truck and would strongly recommend.

This is in response to a previous poster. BA R (Bob Robinson) from a few weeks ago. I am really wondering what was truly going through your mind when you went to the part counter. My thoughts are that your expectation were not realistic.
I deal with the parts department a lot and never had noting but respect. Very knowledgeable staff, very friendly.
Their job is to provide parts and parts knowledge to customers.... not to be mechanics. If they had said they do not have tools to check it then that is that. Do you want to walk into a parts department have no one to serve you because they are all out installing things.
Sounds to me like you severely over reacted and probably go back and apologize.
And while I am here. Good job to all at Windsor Ford. What a great place to be dealing with. I wish all businesses were this way.

Spencer was a great salesperson to deal with. He was accommodating to our requests. The sales manager and finance department was also great to deal with. We are happy with our experience with him.

I was a little upset that when I booked my first oil change, I wasn't told there was also going to be an inspection done - so instead of it taking the 20 to 30 minutes I expected, it was an hour. And with 2 small children, it was not fun at all. BUT I will say that the staff in all departments were very very accommodating to us (especially the toddler who had multiple meltdowns).